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Tuxera Support

Support for our commercial-grade software and licenses

We’re known in the industry for our excellent customer support. Our folks understand that customer success is our success, and we want to make sure that your projects run smoothly and efficiently, every time. Get in touch today – and let’s see what we can do to help.

Support contact information

North America

usa@tuxera.com


general support information

For our customers and potential customers

Below you can find information about how to get started with evaluations, how we delivery our software, and information on products impacted by acquisitions.


NEW COMMERCIAL CUSTOMERS

If you’re new to using our software and would like to evaluate or test any of our commercial solutions or services, please get in touch with us. One of our sales agents will help you assess your needs and get you set up with our technical team.

Contact technical sales

BINARY DELIVERABLES

Some of our software is delivered as binary files. If you already have an account with us for a binary deliverable, get in touch with the technical sales agent or account manager assigned to you. If you’re having trouble finding that contact, you can also contact us at Tuxera Support.

This applies to the following list of products:

  • Tuxera Fusion SMB
  • Microsoft exFAT by Tuxera
  • Microsoft NTFS by Tuxera
  • Microsoft FAT by Tuxera
Tuxera Fusion SMB documentation

SOURCE-CODE DELIVERABLES

We also have software delivered as source code, as listed below. If you’re an existing customer using these products, and you need access to the version of the software you are currently using or the associated documentation, contact TUXERA SUPPORT. We’ll be more than happy to help.

This applies to the following list of products:

  • Tuxera FlashFX Tera
  • Tuxera EdgeFS
  • Tuxera NitroFS

HCC EMBEDDED CUSTOMERS

Tuxera support

HCC Embedded was acquired by Tuxera in 2021. A brief FAQ is available in the original press release.

  • If you bought your product from a distributor or other supplier, contact your local supplier as the first step.
  • If you do not have a valid support contract but would like to renew it, contact your supplier or Tuxera Sales who will be pleased to help you.
  • For information concerning potential vulnerabilities, including former Interniche products, visit this link: security advisories.
  • For support, user manuals, or documentation concerning products concerning products formerly purchased directly from HCC-Embedded, contact us directly through Tuxera support.
  • If you no longer have access to the HCC Embedded ftp server and need help downloading a product, contact us directly via Tuxera support.

Suggested content for:

Our products

Your mission-critical systems demand uncompromising reliability. Tuxera products mean absolute data integrity. We specialize in file systems, software flash controllers, and secure networking and connectivity solutions. We are the perfect fit for data-intensive, mission-critical workloads. Using Tuxera’s time-proven solutions means that your data is safe and secure – always.

Proven success

Our solutions are trusted by major brands worldwide. When you need reliable, scalable, and lightening-fast data access and transfer across any system or device, Tuxera delivers. Our track record speaks for itself. We’ve been in this business for decades with a clear mission: to be the partner you can trust. Read on to find out more.

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