Success story – Improved responsiveness of handheld mobile computer

Tuxera Reliance Nitro™ and FlashFX Pro™ (today sold as FlashFX Tera) deliver speed and performance to meet the demands of fast-paced logistics work.

Outperforming the competition

The leader in imaging barcode scanning* operates in a market where competitors must fiercely defend their marketshare, often with minor differences in features, price, performance, and reliability. Customers in this market routinely perform exhaustive performance benchmarks when making a purchase decision. A substandard result on any single metric can drive them to seek a different vendor. Typical customers include companies involved in field service, route accounting, and postal/parcel delivery, or any enterprise requiring mobile computers to automate their operations. The purpose-built handheld mobile computers they use incorporate advanced wireless technology, integrated GPS, and the ability to capture high-quality digital images, allowing workers to perform many functions with a single device.

* Company name cannot be disclosed due to NDA restrictions.

Equipment featured here may not be actual product discussed.

The challenge

Due to the competitive nature of the handheld mobile computer market, this Fortune 500 company’s reputation for high-performance devices is critical to their commercial success. When a few drivers at one of their largest shipping and logistics customers began experiencing slow entry response time, the company had to fix the problem quickly. Lack of responsiveness is a common symptom of NAND flash-based mobile devices that are bogged down by the standard default drivers included with the operating system.

Luckily the system integrator on the project had seen this problem before, and recommended switching to Tuxera FlashFX Pro (today sold as FlashFX Tera), an intelligent flash management solution that provides improved performance and better data reliability, for more responsive and reliable devices. FlashFX products also give manufacturers flexibility and faster integration with over 300 flash chip part numbers, including pre-written support for SLC and MLC NAND and NOR parts from top manufacturers, fusion flash, and application processor flash controllers. The system integrator also recommended switching the default file system to Tuxera Reliance Nitro, a high-performance reliable file system. Reliance Nitro improves the speed of file and directory access by several orders of magnitude, while continuing to deliver rock-solid reliability. Its unique combination of tree-based directory architecture, extent based design, and faster atomic transactions, gives a performance benefit for I/O throughput and metadata operations.

The results

With the help of Tuxera’s software, the company has the most responsive and reliable handheld mobile computers available on the market. In addition to features like cutting-edge wireless technology, user-friendly ergonomics, and multi-functional data capture, the devices now offer improved productivity, lower operating costs, and fewer hassles – attributes that are appreciated by front-line workers, managers, and cost accountants alike.

* This customer success story has been updated July 8, 2020. Datalight was originally mentioned as the software provider in this story. As of 2019, Datalight Inc. became a wholly owned subsidiary of Tuxera Inc. Tuxera now owns all of Datalight’s former products, including the ones mentioned in this project. Tuxera is dedicated to providing superior technical know-how in data storage challenges and responsive customer support.

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Tuxera

Tuxera is the leading provider of quality-assured data storage management software and networking technologies. We help people and businesses store and move data reliably, while making file transfers fast and content easily accessible. Our software is at the core of billions of phones, tablets, cars, TV sets, cameras, drones, external storage, routers, spacecraft, IoT devices, and public cloud storage platforms.

Tuxera’s customers include car makers, device manufacturers, industrial equipment manufacturers, data-driven enterprises, and many more. We help them solve complex challenges involving data in all its states – at rest, in use, and in motion. They rely on our software to protect data integrity, ensure data accessibility, improve storage performance, transfer data rapidly and securely, and extend flash memory lifetime in their products and for their projects.